Unfortunately, we cannot change the payment method after your order has been confirmed.

Our bank account is as follows. After confirming your payment, we will arrange for shipping.

If you deposit via Japan Post Bank: [Bank name] Japan Post Bank [Code] 14540
[Number] 17767091
[Account name] Mishin Kobo (Ka

If you are depositing from a bank other than Japan Post Bank, [Bank name] Japan Post Bank [Branch name] Shigohachi [Account type] Regular [Account number] 1776709
[Account name] Mishin Kobo (Ka

*Please make payment within one week of the order date.
*Please be careful not to lose your payment receipt until your order has been shipped.

We will send you an order confirmation email immediately after you place your order. If you do not receive an email, the following may be the cause.

・The email has been sorted into spam folder. ・Your email settings are set to reject emails. ・Your registered email address is old.

If you would like to have your item resent, please make a request using the inquiry form.

We regret that we cannot accept cancellations after an order has been confirmed.

When placing an order, please indicate in the comments section that you would like an invoice-compatible receipt and the recipient's name. We will send you an invoice by email after the product is shipped.

There is a form on the purchase procedure screen where you can enter the coupon code. Enter the coupon code there and press the apply button to apply the discount.

We also accept orders over the phone. Please feel free to contact us at 0745-22-1390 .

Changes can only be made before shipment. Please make your request through the inquiry form.

If the item has already been shipped, an additional fee will be charged. Please contact us for details.

Due to our delivery contract, we are unable to allow customers to specify a delivery company.

We apologize for any inconvenience this may cause.

Please rest assured that no invoices or other documents with prices listed will be included with the product.

We apologize, but we do not provide gift wrapping or gift tags.

There are some products that are not listed, so please contact us using the inquiry form.

Accessories for home sewing machines are often stored inside the auxiliary table.

Please refer to the instruction manual for details.

The sewing machine and optional items may be shipped from different locations depending on the delivery address.

If separate shipments are required, you will be notified separately.

We offer trade-in discounts on some products only.

For details, please contact us using the inquiry form.

We offer a 5-year repair warranty (1 year manufacturer's warranty + 4 year our warranty) so that you can use the product with peace of mind after purchase.

When the product is delivered, the manufacturer's warranty will be delivered anonymously, but please rest assured that we will manage your order number.

Please note that we do not issue warranties.

If the product breaks down under normal use conditions in accordance with the instruction manual, we will repair it free of charge.

Even within the warranty period, repairs will be charged in the following cases.

• If you have lost your warranty card
• Failures and damage caused by improper use or improper repair/modification
• Breakdowns and damage caused by moving/transporting/dropping after purchase
• Breakdowns and damage caused by natural disasters, pollution, or abnormal voltage
• Breakdowns and damages caused by excessive professional use or use other than for general household use
• Breakdown or damage to parts other than the sewing machine itself (parts, consumables, etc.)
• If we are unable to verify your identity

Notes

• We cannot provide a guarantee for customers who purchase items at auctions or flea market sites.
• Secondary damage caused by product defects is not covered by the warranty.
• The warranty is valid only in Japan.

Although we do not stamp the warranty card, please rest assured that we manage the warranty using the order number (a number starting with #).

Your warranty card will be required in the event of repairs, so please keep it in a safe place without writing anything on it.

Shipping fees will vary depending on the expiration of the warranty period. Please refer to the following.

Less than one year from purchase date <br/>No charge to the customer

Purchased less than 2 years ago <br/>One-way shipping fee will be charged

After 2 years from purchase, you will be responsible for the round-trip shipping costs.

*If no specific symptoms are found during inspection or if the problem is outside the repair regulations (damage, etc.), you may be required to pay the round-trip shipping costs even if the product is within the warranty period.

If you experience any problems or malfunctions with the product you purchased, please contact us using the information below.

Proceed to the repair request form

Even after the warranty period has expired, we offer repair services for sewing machines purchased from our store.

If you have any questions or requests regarding repairs, please feel free to contact us through our repair request form .

We offer a personalized instruction service to help our customers use our sewing machines comfortably. This service costs 1,200 yen (tax included) per sewing machine for instruction. If you are interested, please feel free to contact your nearest store.